Quote from: Bitblockchain on January 24, 2018, 07:00:18 AM

Hi, friend of mine have trouble register new account. He fill the sign up form, receive email with code, redirect to the page to confirm with code key, username and password. But the page show error: the username is not valid, the key is wrong or expired. But it is actually not expired because he received email immediately.
He tried password reset, but do not receive email. He tried to cancel the registration but blank page is showing.
Could someone explain what to follow to register new account?
Thank you!

Hi Bitblockchain. I'm sorry to hear that you're friend's having an issue with signing up. Could you please have them open a ticket here and escalate that ticket using this form? Thanks.

Quote from: figaro33 on January 24, 2018, 01:28:21 PM

ALMOST 2 WEEKS NOW, and still nothing, KRAKEN makes me waiting, telling me in one or 2 days I WILL RECEIVE MY MONEY, and they still don't give me my money and continue to steal me... i am BORED of KRAKEN, the service is really bad and you are lying to your customer... WHAT I HAVE TO DO WITH YOU Huh

?? PLEASE MAKE ME AN ANSWER AND RESPECT WHAT YOU or YOUR CUSTOMER SERVICE SAID !!!!!!!!! SO Huh

? WHERE IS MY MONEY Huh

? WHEN I WILL RECEIVE MY MONEY Huh

Hi figaro33. If you're still having an issue, please reply to the ticket and the assigned agent will have a look at it again. Thank you for your patience.

Quote from: LeGaulois on January 24, 2018, 04:47:06 PM

Ah I see, I had already forgotten about this bug. Well after a F5 refresh It worked as it should be.
Thanks anyway

@minernoob1978
Yep, there is/are still minor(s) bug(s) but It's a lot better compared to the past weeks. I am grateful to have the zero trading fees until the end of the month.
We can save a lot of money, especially while trading a 5 figures number Grin

Hi LeGaulois. I'm glad to hear it. Let us know if you need anything else!

Quote from: pusherxx on January 24, 2018, 09:20:39 PM

Are you sure? I'm waiting from a month to verify my data to make a simple deposit. I sincerely lost hope. Cry

Hi pusherxx. I'm sorry to hear about the delay in getting your account verified. Could you please escalate your ticket using this form? Thanks for your patience.

Quote from: henriko68 on January 25, 2018, 12:01:17 AM

Hi!

Could you please help me with my ticket #1434140.

Three days ago I couldn't log in my account with the correct credentials using 2FA (it had worked a few hours before) and now it says my account is temporarily disabled and I cannot log in. I have already escalated the ticket two days ago, but I just received a reply that someone will get in contact soon (that was two days ago).

I am a heavy duty user of your exchange and it really hurts that I cannot log in. Usually your support got back to me in a much faster fashion.

Thanks!

Hi henriko68. It looks like your ticket was in the wrong queue. I've placed it into the correct queue and since you have already escalated this you'll be hearing from someone as soon as possible. Thank you for your patience.

Quote from: chefkolonel on January 25, 2018, 09:24:26 AM

Hi kraken,

trying to get some euro and btc of my account but its not possible. Im able to withdraw ripple, lumen, xmr icn but not xbt, eth and euro.

Why? I had some contact with support ( ticket 1373117) but the dont response anymore..

the funds is not in open orders. Got some open positions in btc and xmr but its not much and before upgrade i was able to withdraw funds in the same situation...

do i have to close all my positions before im able to withdraw again?

Hi chefkolonel. I'm sorry to hear about the issue withdrawing your funds. You would need to close orders or positions if you're trying to withdraw an amount that's tied up in that order or position. For example, if you have a balance of 5 Bitcoins and need to withdraw 3 Bitcoins, you would need to cancel the order to sell 3 Bitcoins. You would also need to do the same thing for positions. If that does not resolve your issue please let us know in the ticket. Please be as specific as possible in order to help our agents solve this as quickly as possible for you. Thank you for your patience.

Kraken will re-enable the ability to open new long and short margin positions at 18:00 UTC on Thursday January 25 (10am PT).

For more information, please visit our blog.