Quote from: lillopoker79 on January 24, 2018, 02:53:35 PM

Quote from: Exmo on January 24, 2018, 02:44:46 PM

Quote from: lillopoker79 on January 24, 2018, 01:14:51 PM

Quote from: Exmo on January 24, 2018, 09:12:11 AM

Quote from: lillopoker79 on January 22, 2018, 09:48:57 PM

Hello, i hope @Exmo can help me. Today i sent to exmo some litecoin on my exmo account ( you have in pm the mail associated with it ) , i sell it and converted in euro . I did a lot of transactions from exmo to adv cash, 90% of transaction was fine, but in 4 transaction of 99 euro i had a problem.
1 of this transaction sent me correct email to confirm cashout ( you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale

PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me

Hi There,

Our support team contacted you for getting some additional information.

Soon everything will be fixed.

EXMO Team

@Exmo wich screen you need? i wrote back but i didn t receive reply atm

Hello, about wich screenshot you talk ? The three transaction are disappeared , so i can see it in transaction list and for this is impossible for me do a screenshot. I didn t received confimation mail to move it to advcash also. If you count the euro that i did yesterday from selling of litecoin and after you count money transfer to advcash , in total counting i have 297 missing. You could check pls my account statment of yesterday to see it.

Best regards, Pasquale xxx xxx

Da: Ilya Belov (exmoney) <support@exmoney.zendesk.com>
Inviato: martedì 23 gennaio 2018 22:39
A: xxx xxx
Oggetto: [EXMO.com] Re: transaction from exmo to advcash disappeared

##- Please type your reply above this line -##

Your inquiry (339453) is executed. To open it again, please send the answer to this letter.
Baш зaпpoc (339453) выпoлнeн. Чтoбы oткpыть eгo cнoвa, oтпpaвьтe oтвeт нa этo пиcьмo.

Ilya Belov

Ilya Belov (EXMO.com)

Jan 23, 21:39 GMT
Hello,
To solve your problem take a screenshot in .jpg format and send it to us please. Or you can send it to http://thumbsnap.com/ and give us a link (files or links from other sites will not be accepted).

Dear User,

Our Support Team has informed us that your ticket was already fixed, isn't it?

Thank you for staying with us!

Dear @exmo, the payed me back 198 of 297 euro. i sent my answer asking other 99. thanks so much, i m very happy for 198 recovered, if you can help me recovering other 99 i will appreciate it. wait you response, best regards

In this case, you should continue chatting with our support team on this ticket. They will answer you.

Best Regards,
EXMO Team