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Quote from: PsychoticBoy on August 08, 2013, 11:55:14 AM

EU rules say: If you did not recieve your product within 30 days you are lawfully entitled to get a refund!

30 days from what?

From order date.

Which I believe is the case with KNC - they have said before that they will refund anyone unless they have started shipping your order Wink

Have a look at their official terms and conditions at their website (one had to accept before one can finalize the order).

First they strictly treat you as a business customer:

"1.2 The Products are sold for business use only and Purchaser hereby accepts that it has purchased the Products in order to conduct a business."

As far as I know, business customers are not that well and comfortable protected by law as private persons are.

Second, there is no word about a refunding policy, as mentioned here (refunding possible until they ship). At least I didn't find it.
I know, that someone shared a KnC email he got, where they say it in that way. But is this binding?

In their terms and conditions is stated:

"8.2 Where delivery is delayed due to any of the circumstances constituting force majeure in accordance with 11 below or due to any act or omission by the Purchaser, the delivery period shall be extended by such a period as is reasonable in light of the circumstances. The delivery period shall also be extended where the cause of the delay arises after the expiry of the originally agreed delivery period."

and in their definition "force majeure" is almost anything they can't control:

"11.1 KnCMiner is exempted from fulfilling its obligations under this Agreement and is entitled to cancel the Purchasers confirmed orders without any liability, in the event of force majeure such as strikes, floods and fires, wars, riots, interruptions in transport, shortage of material or energy sources affecting KnCMiner or its sub-suppliers, accidents or other occurrences which affects sub-suppliers production, bankruptcy or compulsory liquidation of a sub-supplier, accidents of any kind, governmental decisions which affects manufacturing or use of the Products and, in general, such events that were unforeseen at the time of the order which prevents or hinder manufacturing, transportation or delivery of the Products to the Purchaser."

No offence, but if "we refund everybody until we start shipping" is their official refunding policy, they should add this also to their official terms and conditions.

EU Law applies to all companies who are located in the EU.
EU Law stands above KnCminers own company T&C ("rules")!

yep you're right, nonetheless if they fail in a bad way and everyone ask for a refund, bankruptcy is almost unavoidable

Same as each current manufacturer, except here if you perform due diligence and clear the purchase with your bank first, you stand a chance to be reimbursed. Anyway we know for sure in a month. So for those on the fence it's not long now.

What about customers who purchased from the US??

Did you pay by credit card? Amex at a guess would prob be best. Did you ring your card issuing bank prior? What's the consumer protection like in the US?

If you don't know the answer to these Q's, what kind of research have you been doing before investing into any alr currency mining equipment pre-order??

Amex Policy within the States is 60 days - which is crap considering how much people rave about Amex customer service. The only card that I have found which has an unlimited dispute window is Discovercard but require documentation. However, it still remains to be seen whether their unlimited dispute promise has any teeth or not.