Hey. I sent the old coins for swap 6 days ago. And I filled out the form from pinned message (telegram) 5 day ago. But I did not get any new coins. Others receive coins throughout the day.
TxHash https://etherscan.io/tx/0x918b0dae4261b73492ad4b761ccac7405ed5f04338b2200c5edce5980ba80cd5
Join the telegram group and ask there please. One of the admins is always there and responds in no time
yes the telegram group is the place to go. Also there is a very good sticky post about the swap. it helped me a lot