Back in the BTC-e days WEX has had pretty much no working support system for English speakers. WEX is one of those platforms now that is trying to be stricter on deposits by suspending accounts and all that, but doesn't actually follow up to their customers.
If you have provided what they demanded, the deposit proofs, then they should unsuspend your account. They have no right to hold your funds just like that. The support is just acting like a machine with automated messages as well.
I don't know why this forum allow some pope like wex to have self-moderated topic
Apart the fact that they ignore all English written messages here, they not have time to reply/solve ticket issue but they have enough time to delete visitors posts who complain about their service.
A reply of yours, quoted below, was deleted by the starter of a self-moderated topic. There are no rules of self-moderation, so this deletion cannot be appealed. Do not continue posting in this topic if the topic-starter has requested that you leave.
You can create a new topic if you are unsatisfied with this one. If the topic-starter is scamming, post about it in Scam Accusations.
That's disgusting as well... Perhaps you should just post your accusation instead of posting a link, and see what happens. Self moderated threads can be created by anyone, if you don't like it, then create your own thread. That's all you can do, and you have done.