Have you tried contacting support from another account? Maybe this one is blacklisted and eon't even show your messages in their support. Try opening a new account and see if they reply.
nothing illegal.. apparently 2 factor authentification is the cause. But 10 years.. 1 week hum ok.. But 10 years ?!
they don't respond me since past month.
I'd consider myself banned if withdrawal was held back for that long.