Quote from: JRu7 on January 26, 2018, 08:36:17 AM

Ticket 54344 posted Jan. 14, 2018 and Ticket 51423 posted Jan. 12, 2018 posted for missing deposits. I have tested the address they have given me as I have used it multiple times in the past for smaller amounts and the transactions have went thru. This is what I got from Coinexchange.io in response to the two tickets.

Hi John XXXXXX,

It appears your deposit transaction is still unconfirmed.

https://chainz.cryptoid.info/bigup/search.dws?q=718c01dd9fff3780bc5602651bc6ecdd5088b3b369733b7721e8ac947eaed865

Until we see that this transaction has been confirmed on the network we cannot credit your account.

This may be due to congestion on the network and/or the blockchain is slow or not moving.

Unfortunately, there is nothing we can do until the transaction is confirmed on the blockchain as the deposit has not technically reached our wallet yet.

For further support, please either contact the support from where you sent the funds and/or the coin developer developer (note we do not have coin developer contact details).

Sincerely,

CoinExchange.io Support Team

Ticket: https://coinexchangeio.freshdesk.com/helpdesk/tickets/51423
On Mon, 22 Jan at 4:20 PM , John xxxxx <> wrote:
Please fix BIGUP deposits....I see you have MNX. I wish to trade my BIGUP for MNX...Sell Bigup then buy MNX.

Meanwhile my wallet is showing that the confirms have been made to the correct address. So who is telling the truth the blockchain or Coinexchange.io?

Status: 15575 confirmations
Date: 1/12/2018 13:44
To: Coinexchange.io BKSAP3zGeYzFHV994QK1yDFbjpHudVTpXC
Debit: -500000.00 BIGUP
Transaction fee: -0.0011 BIGUP
Net amount: -500000.0011 BIGUP
Transaction ID: 718c01dd9fff3780bc5602651bc6ecdd5088b3b369733b7721e8ac947eaed865-000

I will no longer use this exchange as the suspicious activity has happened more than once to me and multiple times to others. I suggest people go elsewhere to a more reputable exchange.

Please spread this around as Coinexchange is trying to pull a fast one on everyone. My wallet confirms the coins have went to the correct address and are confirmed. Some how my coins are not where they
belong. Which means they have been misappropriated by Coinexchange.io. I also have the address that I use with Coinexchange saved in my wallet. Small transactions go thru large ones disappear. They are running a scam. Especially if the blockchain explorer for these coins might be suspended or inactive.

I have same problem as you have. Small amount no problem. When I have large amount, the coins disappear and TXID is shown "1"
Have create the tickets on Jan 20. No one respond me until now

It is horrible