Quote from: djodjo02130 on January 27, 2018, 12:24:44 AM

I have send with correct tag, i have tchecked 3 times...

Do you think it's possible to have problem between you and bithumb when send XRP, or fees maybe too low Huh

Same problemes in this post : https://bitcointalk.org/index.php?topic=2516187.0

Hi djodjo02130. The issue that you've linked was not about low fees, as the funds were already confirmed. I'm not able to click on the link that you've provided for security reasons, but if you believe the funds did not confirm at this point, I would suggest opening a ticket here and escalating that new ticket using this form. Thank you for your patience.

Quote from: djodjo02130 on January 27, 2018, 04:17:42 PM

I think you have to add flag when you send money with XRP all website make site just kraken dont set flag when send XRP

Yes, you would need to supply the correct tag. This information is supplied by you in the withdrawal details. If this was incorrect or omited, you would need to contact the receiving wallet's support. Thanks for understanding.

Quote from: cryptopayments on January 27, 2018, 12:26:31 AM

Well I have escalated my ticket, I have received replies confirming that funds were 'located' then they had to be added manually by a 'technician', however I am still waiting for MY money to be credited to MY account. Maybe you don't offer phone support quite simply because you are unable to manage a half decent customer service? You have not stopped new registrations but claim 'workload' as an excuse to hold clients' funds. Your support agents ( no matter their 'level') reply once or twice and then disappear. This is what kills crypto, amateurs handling money!
I am waiting, for the record, since Jan 4, that's over 3 weeks. Shame on you Kraken

Hi cryptopayments. If you have already escalated your ticket then one of our agents will reach out as soon as possible. Thank you for your patience.

Quote from: Stephbgd on January 27, 2018, 05:13:00 PM

Hello, i'm Stéphan from France, and i have a big problem.
My banking adviser made a bank transfer about 1700 from my bank to my kraken account on 5 Jan 2018 but i still have not received anything. I think she have never put the ref number. A friend tell me Dargo can help me, or other. Please...
Thank you very much.

Hi Stephbgd. I'm sorry to hear about the delay with your Euros being deposited. Could you please open a ticket here and escalate that ticket using this form? Thanks for your patience.