Dear Cex,
I made a Crypto Capital withdrawal request on 19.01.2018.
It says on your website that:
"We are preparing your withdrawal for sending.
If this status lasts more than 1 bank day, please check your email for updates."
I haven't received any updates. In fact all I received is automated emails telling me I should wait at least 10 days.
If I will wait for days and days (may be weeks who knows!), what's the point of Crypto Capital integration ?
Transaction ID: 5470201897
User: up110029869
The situation is connected with the fact that there is an immense load on the platform. Please wait for the updates. As soon as the payment is processed, you will be notified.
Please tell us your user ID or ticket number to investigate the issue.
Hey there!
I have the same problem with Crypto Capital.
1. I placed withdrawal order on
13.12.2017
2. Next day 14.12.2017 they confirmed: Transaction has been debited
3. it's been 25 business days (6 weeks)
4. the amount $ 9 890 Crypto Capital confirmed as debited has never come to my U. S. Bank
5. Transaction ID: SW-183715
It's not 10-day delay... it's outrageous!!!!