Quote from: gandhibt on August 10, 2013, 11:41:53 AM

Quote from: gandhibt on August 09, 2013, 11:13:17 AM

Quote from: gandhibt on August 08, 2013, 03:02:32 PM

Quote from: readonlyaccess on August 08, 2013, 01:47:51 PM

Quote from: gandhibt on August 08, 2013, 09:36:37 AM

Quote from: gandhibt on August 04, 2013, 09:08:39 PM

I did insert my username and password correctly, but I did not get into my account. Then it said "You're blocked for 24 hours, too many attempts". I did write to support, what else can I do than just wait for 24 h and try to again recover my password or if they reply to my message? I have OTP so I don't think possible hacker can withdraw my money, but I can't trade myself either and I did though that I would buy and now I can't...

My dollars are still stuck in gox. I can't login and they have not yet fixed the problem. They said there have not been any transactions so my dollars are "safe" but I can't trade... so if the trend starts to go up I will lose money.

Problem is that my ip is blocked because of too many attemps to login. They can reset it, but that's useless because login still does not accept my username & password. And if I try to recover my password, I cant because my ip is blocked. That block they can't reset instantly, but their development team is doing the best they can (nice bs). They have said that the problem is in their end so my attempted password is correct.

I have been bombing them with messages, but after four days they still haven't fixed this problem... These kind of problems are not the ones you should be facing when dealing with the biggest BTC exchange.

Can't you just go to another internet connection - public wifi - to prove or disprove the ip block excuse?

Yeah, have to try that next. I go to near library to test this. Luckily the trend is down so I'm not going to buy now =)

I tried to recover password in another network, but it still says my ip is blocked. So this means this ip explanation is bs?

"Sorry I just looked in to your ticket and it looks like our developers are still working on this and they haven't got a way out still.

however they are putting in their best efforts to have this sorted out and we are expecting to have positive responce soon

Sorry at this point we do not have access to this information however looks like they are working hard to have this sorted out soon."

This is their typical support desk answer.

I have been using wrong OTP-password. The error message was false: "your ip is blocked" and they didn't tell me that my OTP-password was wrong in the chat or in email either. Well I'm happy that my money is safe and that I'm back to trading. Seems like it might start going up or down.