Quote from: PuertoLibre on August 10, 2013, 08:56:43 PM

Quote from: Xian01 on August 10, 2013, 04:31:29 PM

Quote from: tom99 on August 10, 2013, 04:17:20 PM

We already know BFL wont gave refund and paypal wont gave refund after 45 days.

Considering I requested a refund, formally, within 45 minutes of the sale, I'm hoping it should be a simple one-time open-and-shut case, not needing to escalate with Paypal at all.

All things considered, amazed I was able to order at all seeing as how they fired me as a customer.

Will make a good-faith effort to wait until EOD Monday Aug 12th before considering escalating with Paypal, because, well, doing otherwise would just be silly for everyone involved right now... Wouldn't want for BFL to set up yet another Paypal account before allowing their current one to reach good-standing...

--- EDIT:

BFL left this message with Paypal when looking into the dispute process for the account belonging to "support@butterflylabs.com". I have gone ahead and emailed dave@butterflylabs.com for a refund instead of opening a dispute.

Our Refund Process
We reserve the right to process refund requests on an individual basis. Pre-ordered products are non-refundable, as stated when placing an order, for the following reasons: * The funds are used in the build process, making the pre-order impractical to reverse. * To prevent Bitcoin price hedging. * To account for minimal customer service resources. We follow the US FTC's business guide for mail or telephone ordered merchandise, which states that: if no delivery terms are stated or agreed to, then 30 days should be assumed as the shipping deadline. Pursuant to which, we have consistently notified customers of our back-order situation, the non-refundability of their order(s), and the expected multi-month delay. Nevertheless, we realize unique circumstances can arise, such as when much distress was experienced by some customers during our long product-development phase. Please consider contacting dave@butterflylabs.com instead of opening a formal dispute process

"Pre-ordered products are non-refundable, as stated when placing an order" directly conflicts with Paypal's pre-order service terms, to the best of my knowledge.

Ah, that is interesting. They are now accepting refunds under the condition that you show some kind of emotional distress?

I guess this means you should be in tears when calling up dave and requesting a refund. If you are too nice, or you lack emotional turmoil from the wait, then you are basically not needing a refund. Makes sense....

What is this "hedging" crap Huh

You pay @ current BTC exchange rate,you receive @ current exchange rate Roll Eyes

I think folks keep ordering & refunding to stay in the 45 day refund window ....not to "hedge" Roll Eyes