Quote from: SonOfSun on January 28, 2018, 06:10:22 PM

Dear Freewalet,
thanks for the helping me, but again a week passed and nothing happened...!!
I understand what you say to me, but if you read my correspondence with Changelly, they told that the addrress is not theirs. So Changelly lying?
Did you got an answer from Changelly about my issue? What did they say?
I saw when they collected my money at the end of December, that was a bad feeling!
What you wrote me, the 90 day time frame simply is not true. If you look at your own terms, there is 90 days for recovering cross-chain transaction, but it was a smart pay in/out and there is only 60 days.
Thanks for your answer in advance.

SonOfSun, we're not the ones processing exchange refunds; they are processed by our exchange partner. And yes, my apologies for the confusion: the deadline for refunding failed exchanges is 60 days, not 90. Of course, if there's an opportunity to complete a refund in a shorter time span, the funds will be retrieved sooner. As of now we're waiting for the update from our partner as well.

PS: Please see the info on deactivated addresses we provided earlier. If Changelly support reps try looking up one of those now, they won't find it in their database, which is why you must have got the information about the address not belonging to them. Luckily, our support team can provide additional information that helps identify the address and speed up the refund process.