Quote from: QuantumKiwi on August 12, 2013, 05:27:57 AM

Firstly, CoinURL is not a scam.

We have been using CoinURL for the last 12 months and its perfect for us, we make plenty of money via coinurl.

We also have had the same issue, with a deposit going missing.

As his developer is rebuilding the verification system related to the deposits function on their website, sometimes richard has to manually approve a payment or he gives you a voucher code.

Just back off a bit and wait for a reply.

I'm glad they haven't scammed you. That's another common scam strategy:

+ Don't scam anyone for a few months. Build a good reputation.
+ Slowly begin scamming a few, always less than half of the userbase.
+ Never scam the big players or the oldest active members.
+ When the small fish complain that they have been scammed, nobody will believe them because most people don't get scammed.
+ Sometimes they even have fake forums accounts to help put out any fire that threaten their good name. Good scammers make sure these forum accounts are old and active to add credibility.

Listen friend, I know there's a possibility that they aren't scams. To be honest I was very surprised over this bad behavior. They seemed very legit and was recommended to me in the first place. I was pleasantly surprised to get the voucher too, a nice gesture I thought.

The reason I am shouting scam is because I feel like they aren't taking this seriously enough.

Money goes missing from a customer's account and they can't get it back in WEEKS? Even such a low amount as 0.05 BTC? And then all of a sudden the guy in charge disappears?

Think about it for a minute, how professional is this? Would you like it to happen to you?

Maybe if they are getting accused for being scammers they will finally take it seriously. Because it is serious.

Even if they aren't scammers people will at least see that they aren't that good at solving problems. Caution is good when dealing with such people.

Quote from: favdesu on August 12, 2013, 07:04:16 AM

so, they gave you a 0.1 voucher for your lost 0.05 btc if I got that right?

wtf is the big deal then?

The big deal is that their system isn't reliable at the moment and I want out until later (I just want to withdraw and leave).

But I can't withdraw the voucher because it's not really my bitcoins, it's just a promise by them that I can make a campaign for 0.1 BTC. If they had really given me 0.1 BTC I should be able to withdraw them.

So, at the moment my account has 0.0 actual withdrawable BTC in it. I just want my original 0.05 BTC back that disappeared without a trace from my account balance.

Quote from: QuantumKiwi on August 12, 2013, 08:41:22 AM

Also having a go at his employees, isn't the best idea either.

And just because richard isn't contactable, your claiming a scam....

Im going to make some popcorn when richard comes on and makes a reply.

Speaking my mind is "having a go"? I don't really think I've treated this guy badly in my mails. All I've done is stated my dissatisfaction, I haven't "attacked" anyone in my mails.

I even warned him about his boss. If I couldn't get a hold of my employer I wouldn't feel safe, would you? Maybe this guy just hadn't thought about it and needed someone to say it.

Also, "just because"? If a major bank chief goes missing, along with some money, is that not a reason to think something might be wrong?

You eat as many popcorn as you like. I'd love to hear a reply from Richard as well.

Quote from: Bitcoin Scammer on August 12, 2013, 01:26:25 PM

I'm going to throw these guys on bitcoinscammers.com I encourage you to update us if this gets resolved

You can put them there with a "warning" notice. It's not 100% sure they are sammers, it might just be that they treat some customers badly and that I finally do get my money back in a month or two.

Quote from: Carlos L. on August 12, 2013, 04:06:31 PM

So... You lost 0.05 BTC, they gave you 0.10 BTC to compensate, and now you're asking for a 0.15 BTC refund. Awesome.

No, you have misunderstood. Understandable since the mail conversations is pretty long, can't expect you to have read it all.

I sent 0.05 BTC to them, it didn't show up in my account. I mailed Richard and he credited my account with 0.05 BTC and also gave me a voucher for 0.1 BTC.

After I used the voucher my account had 0.15 BTC. I thought I had been given 0.1 BTC compensation for the trouble I had to go through mailing Richard, but it turns out that you can't actually withdraw a voucher (so he never gave me any bitcoins, just some credits to use on a campaign).

That's why I wanted to withdraw 0.15 BTC, because I thought I owned 0.15 BTC. After I learned that I wasn't really given 0.1 BTC I just want my original 0.05 BTC back. Seems fair, right? Since I didn't get anything for my 0.05 BTC I want them returned to me.

If I get any e-mail replies from them I will update the thread how things are progressing. As of now my latest mail hasn't been replied to (and of course I haven't gotten my refund either).