Quote from: e6ug on January 30, 2018, 02:56:16 AM

Quote from: e6ug on January 29, 2018, 08:35:38 AM

still getting this error "You have negative balance on one of your wallets" no answer from support for over a week now...

I am happy to say support fixed my problem today Cheesy

Ugh...I'm having the same problem...how did you get them to fix it? \

Somehow a -0.2 btc "deposit" to my account was made by the admin. It does not show up on the main page under my balance, so I went ahead and deposited some altcoins like usual. I traded them for BTC, but the BTC didn't show up in my balance. I had to actually go to the "wallets" page to see the negative balance. Then I had to go to the history to see it was a negative balance applied by the admin. So my BTC is gone and it won't let me withdraw my altcoins because I have a negative balance.

Really bad situation. I was never notified of the balance deduction so I could dispute it. Its almost like it was intentionally obscured so that I would deposit something before I realized it. And I looked through my ledger to see if I somehow relieved extra BTC that they were correcting, but there's nothing like that going on. There is no reason for the 0.2 btc deduction. To make it worse, the deduction entry makes it sound like it was done manually by the admin, not by some sort of bug...like a person actually made the decision to deduct btc from my account without letting me know or showing it in my balance (until I read the "fine print").

I submitted a support ticket 3 days ago and no response yet. I understand they are busy, but this seems like the type of bug/mistake that an exchange would want to fix really fast. I gave them 3 days before making this post...