Quote from: pixl8tr on August 14, 2013, 01:29:36 PM

Quote from: Bicknellski on August 13, 2013, 05:24:23 AM

Refund Processing is now taking place.

I have sent out an email to all customers about this and the procedure that you need to follow so that we can start the refund process for your order.

Given we stored all the bitcoin in a cold wallet in secure locations across a few locations this will take us a few days to reconstitute your BTC into digital form. We were going to hold it in cold storage that way until we had shipped our product as a backup incase of something catastrophic like Avalon failing to deliver quality chips that blew up 1 week after customer use or the units sinking to the bottom of the pacific during shipping. We were going to use our own funds for the chips, fab and shipping but given Avalon's abject failure we can't really risk our own or our customers bitcoin any further. We apologize for the delays in refunding your BTC and we are working hard to have this process ready for refunds by early next week. We hope to have new products up soon after we have completed all the refunds.

Hi, I never received email for order #61.
Only communication was

Quote

"Order ID: 61
Date Ordered: 25/07/2013

Your order has been updated to the following status:
Refund Processing"

Thanks! Sorry this had to happen. Looking forward to next device.

Please send me an email directly to darin.bicknell@gmail.com with a signed message from an address you control. I will verify and add that information to your ticket on the site. We are likely to get out refunds today and tomorrow given we have the QR codes now and can convert funds quickly to digital form.