Our similar issues them selves are way back. None of these issues were solved according to your own ToS. So, please stop pretending that you might keep to your own ToS and solve this issue, as you plainly did not, and still do not care about that. This is the reason we stopped using your SCAM of a service, and have no intentions of returning. This might change if you would finally solve these issues. but we gave up to have hopes this would happen.
For what it's worth, the problem is that there aren't many exchanges you can switch to.
I started with Kraken, their engine was the worst thing, it just never worked. They promised to fix it, 2 months later it was still pure crap, I moved to Bitstamp, Bitfinex & Bittrex.
I've now moved back from Bitstamp to Kraken, even though Kraken still has login errors, and their tradeview doesn't even work at all in Firefox anymore.
This because Bitstamp made me lose like 5000eur and refuses to take responsibility.
Bitstamp's support BLOWS, Kraken's engine sucked (still sucks but much less apparently). Bitfinex & Bittrex are Tether-based - never had a problem with those, but you don't know when the Tether shit will hit the fan.
So, good luck finding a good exchange..