Quote from: Philopolymath on February 02, 2018, 04:19:47 PM

BTC.com has BLOCKED MY IP for over two weeks and not responded to my tickets...
I have lost access to my BCH account and suffered a HUGE loss because of their incompetence and poor service.

I recently changed my password of my BCH wallet.. (ONLY BECAUSE THEY RECOMMENDED IT...IT WAS FINE AND WORKING FOR MANY MONTH BEFORE THE UPGRADE !!!!)
I was given a secret bunch of words needed for recovery..mnemonic

I was VERY careful to write it down EXACTLY...it was entered twice to be updated so there was no chance of mistaking it.
I saved the secret words mnemonic they sent me..

Immediately after the password I receive email confirmation of the change and proceeded to the wallet ONLY TO BE TOLD the password/login info was NOT correct..

BULL...FUCKING SHIT..it was the correct exact one from only a few minuted earlier..
I tried the recovery procedure only to be told the the secret word mnemonic was NOT correct...BULL FUCKING SHIT it is the exact one I JUST RECEIVED...

Now over two weeks and several tickets later

AND STILL NO ANSWER OR SUPPORT......

.....

I should have know better than to trust these fuckers......I KNEW that NO BCH wallet is SAFE...
this is the second time I have had large amount of BCH STOLEN because of the FUCKING SHIT WALLETS...

Nothing has been stolen, i'll contact you through PM for your support ticket - must of been an error from our support department. Apologies for that.