Quote from: bruno222 on February 02, 2018, 04:27:27 PM

BitGrail said they will not allow withdraws for non-EU countries anymore. They just blocked without saying "you have 1 week to withdraw and then we will close non-EU accounts". That's not fair.

So, what do I do to recover my money? Or I can't recover it and it is lost in BitGrail account for ever?

When I transferred my money to BitGrail, they did not ask for Account Verification, now that I want to withdraw it, they ask to verify my account - BUT it is only possible to get a verified account for EU countries, not for non-EU countries.

Oh Jesus - Did I lost all my money? What is BigGrail doing?

I'm not familiar with Bitgrail. However just saying that they don't support non-Europe users anymore is not a good enough explanation for them to take your funds without any warning. It's still your funds, no matter what. You verifying your account is definitely the first step to take, though.

Also contact support, explain the situation to them, because the verification process may take more than 1 week to go through. Nobody knows at this stage and if you don't tell them early, they may say that 1 week is up and your account is closed.

This is a surprise though. They should give at least 1 month notice, not 1 week.