Quote from: Dellamarta on February 02, 2018, 08:15:52 AM

@Kraken-Septimus
Im having and missing deposit of 5k eur since 8th of January 2018 (On Hold, and no support at all).

registered here, because i see support does answer something on here.

ticket was created and escalated MANY times
ticket no: 1321093

no genuine response, just copy/paste messages "we will let you know then its sorted out" (wow, thank you)

there are many similar cases being reported on krakens twitter page, kraken just gave up responding same "lest as know your ticket we will escalate your ticket for you"

Waiting for response on here !

Hi Dellamarta. If you have already escalated your ticket then one of our agents will be with you as soon as possible. Thank you for your patience.

Quote from: Tudor224 on February 02, 2018, 08:54:28 AM

@Kraken support, seriously guys, what can we, as customers, do to help and get out of the current situation?
I bet that they are many devs willing to jump in and drill down the bugs after your update. It's worth to temporary hire Genius devs/technicians

Just advising people to open tickets is not helping anyone. You get overwhelmed with huge ticketing volumes and we get frustrated for lack of response.

HiTudor224. Our agents are working through the tickets as efficiently as possible at this time. We are still hiring so if you know someone that would be a good fit or if you would like to apply please drop by https://jobs.lever.co/kraken. Thank you for understanding.

Quote from: bernard75 on February 02, 2018, 09:33:33 AM

This is one of the features that are actually logical in case of hijacks.

@Kraken
Why is the fee for BTC withdraws so high?
Really, i can send money for small buys cheaper via SWIFT with currency conversion.

Hi bernard75. The withdrawal fees aren't necessarily 1:1 with miner's fees because we have no way to guarantee what the fees will be in the future. Our algorithm works well in most situations but sometimes clients will find slower transactions when the mempool is suddenly full.

Quote from: kbwarung on February 02, 2018, 09:58:27 AM

Hi Kraken

My deposit 9000USD is on hold or missing

ticket was created and escalated

ticket number :1491518

please solve the problem

Thank you

Hi kbwarung. If your ticket has already been escalated then one of our agents will be with you as soon as possible. Thank you for your patience.

Quote from: btctube on February 02, 2018, 06:56:46 PM

I submitted a ticket 2 days ago and still not being replied. I understand kraken is a big exchange and must have thousands of people in their platform but how much complains do you get everyday that my ticket was buried in a pile of tickets? My complain is just about the BTC I've sent to an address that were now gone in the list of addresses I have.

Hi btctube. I'm sorry to hear about the delay in answering your ticket. Could you please escalate your ticket using this form? Thank you for your patience.