I got a response back that's the same:

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We do not participate in forums. In our opinion, forums are not for customer service.

The information on the thread are completely malicious. The poster only picked 1 transaction out of our hundreds and created a malicious accusation. How dumb do people have to be to believe a pool can take 43% as profit and still be competitive to other pools in direct comparisons and tests.

The answer and the truth is simple. We, ourselves, as pool operators, also own about 1000 mining rigs. (Ahashpool started as a private pool for our own miners, we opened it for public because we wanted other miners to have a stable reliable pool to use.)

The address mentioned in the thread is where we point our miners to mine. We do not show the wallet page of our miner to the public, because, it's our own mining rigs. The public doesn't need to check how our private rigs are doing. So when you enter that address in our public web, it won't show any info.

And because it's our own rigs, we do not pay our mining rigs daily like we pay the public, we accumulate a large amount and then we pay our mining rigs every few days or even every week. That's why the amount is large, because it is not 1 days earning, it is many many days earning combined. And that's why you don't see that address everyday in our daily payout everyday, you only see it occasionally, and always in large amounts because we pay our mining rigs not daily.

My feeling is the poster is spreading FUD maliciously to drive traffic to try new pools. I am confident ahashpool will win any completion in any long term tests.

Here's my response:

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I don't think calling the poster malicious is appropriate. "If you see something, say something." So looking for an explanation for the phenomenon is not malicious.

But thank you for the explanation. I am glad you were able to clear it up in a semi-professional manner. Since you do not comment of forums, I'll take this answer to them. I believe answers to legitimate questions is great transparency. I also believe being visible in the forums give you credibility and lets you address questions such as this much more quickly.

If this question was not answered and it was left to spread, you may start to see your user-base shrink. And without being in the community, you won't know why until it's too late.

That said, it's your pool and you can, of course, manage it however you feel is right.

Thanks again for the response.

PS: The "semi-professional" is because while the explanation was actually in a well-worded manner, accusing the OP of spreading FUD, and calling names ("how dumb do people have to be") isn't.

My thoughts: The Ahash's pool operator should give themselves more presence by creating a thread. It's not just for "support" but also a sense of community. It's also a great way to address questions that everyone has without responding to individual emails. As of now, it's almost like they just don't want to deal with people. I'm not sure how far you can get that way, especially when running a public mining pool. Problems will always arise that will affect everyone who's mining at the pool, so it's easier to make an announcement rather than answer individual emails.