Maybe you can clarify how this criminal behavior is acceptable for any client. This does not need to involve any discussion of any specific customer privacy details.
And how about explaining that you do not keep to your own ToS when it comes to justified refunds.
Both points could be very much interesting to other users of this forum.
Hi CryptoTeng. I've reached out to some colleagues and we're also looking into your friends particular issue. I don't have a different answer than in the ticket at this point, but we'll let you know once we've done a full investigation. We're not ignoring this issue, we're just trying to find the proper answer for you. Thank you for reaching out.
Quick question: If i want to deposit USDT, is it using OMNI or ETH as a transport layer? I'm asking because i want to send some USDT from Bitfinex to Kraken. For OMNI the fee is 20 USD, for ETH only 3 USD. On Bitfinex's site i can choose which one to use but i don't want my money to disappear if Kraken only supports OMNI.
Hi Bonez0r. I do know that we use the OMNI layer but I've inquired about ETH and I'll make sure to update you once I have a solid answer on that. With it being the weekend we don't have a lot of our usual experts around. Thanks for reaching out!
Update: We do not currently support it. If we enable support we will make sure the community is notified. Thanks for the question.
Dear Kraken,
accidentally I locked my account. I wrote you several times already. "Charla" one of your Client Engagement Team members answered me "we´re sorry that you want to close your account ... ". I DON´T want to close my account, I just want you to UNLOCK my account! Would you please unlock my account? My request number: 1376051
I really hope to find the right support here! Please don´t disappoint me! Thank you!
Hi adele123. I'm so sorry for the inconvenience. I've made sure we have your ticket in the correct queue now. If you could please escalate your ticket using
this form, one of our agents will be with you as soon as possible. Thank you for your patience.