Quote from: Dalkore on August 18, 2013, 07:15:13 PM

Quote from: felente on August 18, 2013, 06:04:21 PM

adding "maybe" as an option would be fair...

Maybe? You can't "maybe" trust someone. Either you do or you don't.

Trust requires time. Trust requires experience. Trust requires knowledge.

Maybe the question needed is: "Should you trust". This is where Maybe falls into place.

Maybe you should trust them, but more time/experience/knowledge is needed.

Most people treat trust as a knee-jerk reaction to a given situation. I view it as a scale.

Pros:
Has shipped in the past
Is shipping now
Units work to specifications
Production speed seems to be inceasing
Happy Customers(perception)

Cons:
Slow
Repeated delays
Hard to get refunds
Poor design on some units
Perceived customer service (tough call, lots of whiners)
Unhappy Customers(perception)

You will always have unhappy customers, but you have to ask WHY?

Many early BFL customer had a dream... that they will receive this magic money making box and they'll get rich. Time passed and others got the magic box first. Tempers grew and time passed. BFL started shipping magic boxes. Joy was had and time passed. Joy turned to anger, the magic boxes aren't coming fast enough. Profitability drops and anger becomes hate. REVENGE! they shout, refund our money! WHY?

BFL (and other companies) did as asked, they produced these magic money making boxes. The problem was the demand for these magic boxes was so great that only the first few lucky ones could actually profit. Who is ultimately at fault? BFL and other companies for selling the boxes or the masses of people who over ordered them to the point they became worthless?

I did a time/motion study based on the theory that BFL had started shipping the equivalent of a mini-rig per day starting Oct 1. At the end of 60 days, the calculation I used showed that they would not have shipped all of the orders they had received and likely would have not gotten far into July's orders. If you hadn't received your order by Dec 1 you would never have reached RoI. We know now that BTC rose dramatically, but imagine being there on Dec 1, mining 1.4BTC a day with your shiny new LS making a whopping $15 a day. By Jan 1st you're lucky to see 1BTC a day.