Quote from: boosblock on February 04, 2018, 05:55:41 PM

Quote from: magneto on February 04, 2018, 06:19:20 AM

Quote from: boosblock on February 04, 2018, 02:19:36 AM

title says it all. i've sent several emails to support in addition to tweets. i've been assured it will be processed 'shortly' but nothing.

to be clear, they have taken my funds and i've been stuck in the 'sending to your wallet' stage for 4 days. their (lack of) response demonstrates a total lack of professionalism and my trust in this outfit has eroded considerably. this is a rather sizeable tx and i hope it can be resolved very shortly.

the transaction id is ae5d8ecac157

It's not uncommon for changelly to receive these sorts of complaints. It's definitely not the first time that this has happened, which has resulted them in getting a negative trust previously for their shady activity.

The worst thing any company can do to you is not fulfill their promises, and then proceed to ignore you.

Your options now are:

- Send them a PM on forum
- Keep on trying to get an update on the ticket on reddit(which I see you've already done).
- Keep waiting.

Next time, seriously consider using shapeshift or just an exchange. Shapeshift will reimburse your funds instead of holding your funds for four days.

thanks for the response. i've reached out to them via various channels. i will go ahead and PM them though.
the problem with shapeshift is they have very low limit transactions. obviously better to underpromise and overdeliver than the other way around, but this is the first big issue i've had with changelly.

i will keep the board posted on my progress.

Yeah, unfortunately as great a service shapeshift has been at least to me, they do have some pretty low limits. Plus if you exchange close to the limit either way, you will not get the bonus that you would otherwise be getting from them.

However, I personally would rather just use something like binance, and conduct small trades each one at a time, and be sure that I have the majority of my funds in my own pockets at a time, or even just use Shapeshift over and over again.

If they promised that the funds would be sent to you 'in near time', and 4 days later, there is still nothing, no updates, then that's an indication of how much anyone should trust them right there.