Quote from: Augusto Croppo on August 20, 2013, 10:33:36 AM

Quote from: CYPER on August 20, 2013, 10:07:48 AM

Quote from: Augusto Croppo on August 20, 2013, 02:11:22 AM

None, I am talking about the lack of communication of a business using this venue.

Why KNC should use this topic as a method of communication, when over 95% of its content is filled with posts from people, who have no interest in purchasing a miner? Do you think it is easy to follow a topic that grows 10 pages every day?
What is so difficult in writing an email or calling them and getting answers direct?

This is basic PR 101...

If KnCminer had kept responding to all valid concerns, 95% of the topic content would never be filled with speculation, repetitive questions and fictional assertions. They would instigate a great level of confidence and trust among the forum participants. This would only attract more and more people interested to become customers. People would discuss directly with the providers of the information and all their doubts would be suppressed as much as possible. This is not rocket science and it works far better than answer every individual message sent by other channels.

Think how much resources are necessary only to call them and get answer for simple questions. It is far better and easy to produce regular announcements and answer similar questions at once than keep answering endless telephone calls and countless e-mail messages.

I agree with the answer your implied in your question. It is really annoying follow a topic being bloated by users like Bitcoinorama at every minute. I really understand why someone would feel exhausted reading this topic. I myself sometimes get completely lost trying to figure out if I missed any news from KnCminer.

Please, understand that my criticism is not directed at people with genuine concerns, except if they decide to resort to personal insults. I will react proportionally if someone try to divert the original subject of my posts to hide the fact that KnCminer is not cultivating a good relationship with their potential customers.

Quote from: CYPER on August 20, 2013, 10:07:48 AM

Quote from: Augusto Croppo on August 20, 2013, 05:32:54 AM

KnC promissed weeks ago to publish specific details about the required PSU to work with their design. So far no response has been provided by them.

Can you show me where they promised that?

Yes, here:

https://bitcointalk.org/index.php?topic=237745.msg2520109#msg2520109

Quote from: kncminer on June 19, 2013, 02:46:06 PM

Hi Guys

Sorry for butting in in your discussion but don't buy any power supplies yet.

We will have a large Technical announcement coming next week. Where we will give even more accurate Power figures and GH/s.

It will be a significant announcement which I hope will make all of our customers happy. and no before you ask I wont reveal any details before that newsletter goes out

again please don't buy a 1200W power supply you simply will not need one that powerful or expensive.

Sam

You seem to have your own ideas of how their business should be run, but unfortunately I have neither the time nor the desire to even try to persuade you and change your mind. That would be a complete waste of time

You can only take, but not give by force

But just a hint: They had a large Technical announcement that consisted of Performance improvements to Jupiter and Saturn and Power usage news.