Quote from: BTC-exchange.com on February 08, 2018, 09:40:20 AM

Quote from: digimania on February 07, 2018, 12:48:28 PM

Quote from: warningsigns on February 07, 2018, 12:30:57 PM

Quote from: digimania on February 07, 2018, 12:20:55 PM

Hi Guys,

I had opened a mistertango Business account in December , and got verified my business client sent me the payment for my invoice of Euro 12,500 via swift and another SEPA payment of Euro 13,000. The transaction was done on 17th January and 12th January respectively. Its been about 4 weeks and I still have not received the money.

Mistertango has been unable to trace the payment with whatever information my clients have provided to me from their bank.

The SEPA payment was done via Italy post office branch . My clients from Italy says he cant provide anything more on the payment.

The Swift payment detail of Tracer has been raised by the sender's bank , and I am waiting for those details.

Does anyone has any experience of missing SEPA payment tracing. Please advice.

Thanks

If Mistertango can't trace the payments on their end, then you should probably focus the tracing work on your client's end. You should also explore different angles of this issue and not just look into the non-receipt of the SEPA transfer. For example, you might want to check if your client did indeed send the money and wasn't making you run around in circles. After all, there are clients who tell Mickey Mouse stories too, you know?

If you are absolutely convinced of your client's integrity, then you might want to look into the red tape... Italy's Guardia di Finanza perhaps delaying the transfer while they do checks about it. They are, after all, well above the EU's 10k Euros mandatory reporting requirement.

Thanks for the reply, I have shared the prints of the client transaction details with Mistertango already. Is there a way to connect and get the status from Italy's Guardia di Finanza.

Thanks Again

I know this case and believe me I work hard on it to be solved. But there are good points on tracing the client's end.

Thanks BTC-Exchange, I have raised the request with my sender to give me more details. I have asked for swift tracer details from his bank. I am waiting for it, but unfortunately the SEPA payment details from Italy post office is the one where I am not able to get anything equivalent to swift tracer. Ill wait for more details from my sender then. Thanks you all for the help.. I will update the forum as and when I have more details.. Thanks again