Quote from: Polivka GmbH on February 09, 2018, 08:55:26 AM

Quote from: 2weiX on February 09, 2018, 08:37:52 AM

Quote from: Polivka GmbH on February 09, 2018, 08:25:24 AM

Quote from: 2weiX on February 09, 2018, 07:54:25 AM

I don't understand your exact problem....

But you might want to check your spam folder (for the email addy that you regged your bitwala account with) for bitpay emails, you should find the refund instructions there.

I received both the email for the refund AND the refund last week, and I know many other customers have as well.

This problem is isolated from the other refunds, and yes - I also received them.

The problem described above is that I have gotten the wrong exchange rate for a refund.

That's a BitPay issue then, not a Bitwala issue.

Please be aware that BitPay uses the exchange rate at the moment they initiate the refund AND they take a substantial transaction fee, so if the payment in question was reasonably "small", that might be the reason for not receving the "correct" amount of bitcoins....

Bitpay being a supplier of choice of Bitwala makes it Bitwalas issue to clarify that. As you can see the transaction made it into a block 18 minutes later - and the payment was not small; at least by my measures Wink

How do you deal with the fact that they deleted the records of the refunded transactions in your company accounting?

I don't, it's not "my company".
I still don't understand where the problem was/is, but I am sure whatever the problem is they're not doing whatever you think they're doing on purpose.

Maybe you can outline the problem in single three-word sentences from the beginning and not have me guess half the story.