Quote from: bitwala on February 09, 2018, 03:41:16 PM

Hi Polivka,

Thank you for getting in touch. I'm happy to help you but I'm not quite sure what the problem is. Could you explain if the issue is that you didn't receive your refund in EUR, or if you are unhappy with the current EUR to BTC exchange rate?

Best regards,

Robert @Bitwala

The Problem is:

1) I made a SEPA transfer
2) Everything went fine, I got confirmation via BIP70 payment protocol - transaction went into a block 18 minutes later
3) Something went wrong on Bitpay/Bitwala side, my payment never got credited
4) They hold my Bitcoin ransom for over a month while I had to watch the price decline and had no chance to sell it
5) Support finally reacted, assured me twice that my refund will be based on the EUR value of that time
6) They just sent the BTC amount back (not the EUR equivalent)