Quote from: Rannasha on August 23, 2013, 07:04:12 PM

Quote from: discusfish on August 23, 2013, 06:57:01 PM

Here was a problem with your withdrawal:

The hot wallet has insufficient funds. Please contact us (see bottom of FAQ tab) to request a manual withdrawal, or wait for the wallet to be refilled. I want to withdrawal 100BTC

what is wrong？

Nothing is wrong. It's exactly what it said in the message: The hot wallet (the one that is one the server) doesn't have enough funds in it. The vast majority of the invested coins are in a cold wallet, on a machine that is never connected to the internet, for security reasons. So you'll have to contact dooglus (see bottom of FAQ tab ^^) for a manual withdrawal to be done.

It's not the most elegant solution, but for security reasons this is the only realistic way to do it.

Well I know for a fact that BitVegas does exactly the same. I think it's a great way to improve security.