Quote from: privacyshark on December 14, 2010, 06:46:46 AM

Privacy Shark isn't a scam.

There are serious communication issues that will likely cause someone to lose money again. I look forward to privacy shark implementing changes to prevent these problems from happening to others.

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We didn't receive joe's email,

Yes, you did. Since you presumably run your own mail server, there is not even a mechanism by which an email could possibly be dropped en route.

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and for some reason the PM notifications on the forum don't seem to work at all.

The PMs themselves work. You found my PM yesterday and sent me a reply. You are referring to a notification system whereby the bitcoin forum sends an email to you when you receive a PM. I venture to suggest that the lack of PM notifications to your email is related to the main problem of not receiving emails from customers.

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Can the forum admin please fix that? It would help us avoid posts like this one.

Please avoid posts like this by preventing the same mistakes from happening multiple times with multiple customers. When this happened before nothing was done to correct the problem except blame the customer and everyone else, as you are doing again here.

If we are to believe your claim that you were not receiving emails, it would have been appropriate for you to investigate the configuration of your mail server then, to find out why.

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We do not provide support over PM. Email us.

It is disappointing that you continue to deny there is any problem with your email, and then close your door to other methods of reaching you.

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Be sure to use the email account that you signed up with.

I did.

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If this is not possible, please use the password that you provided upon signup.

We have setup a new email alias: "support @ privacy shark DOT com". It is memorable and easy to type in. After looking at our mailserver logs we have noticed that a lot of people were misspelling our other email address so the mail was being dropped. This is what probably happened to joe's email to us.

No, I spelled it correctly. I sent multiple emails, and I double- and triple- checked the spelling on each, as any reasonable person would after not receiving responses.

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As you can imagine we have our email addresses listed on literally hundreds of domains, so spam is a huge problem for us. We are hoping that spam to the new support alias will be manageable.

Thanks to nanaimo gold to letting us know about this thread, and for sending us a test email.

Hugo