If you're having an issue, either write a mail to admin at suprnova.cc or you can also PM me here, usually most issues are sorted within a few mins.
Both my wife and I have emailed, posted on the forums, PM'd, tweeted multiple times........ and almost 2 weeks went by without even a response. That's more than a few minutes. But I get it, y'all are busy. And I solved our ZCL address issue by just downloading another wallet and using its address. Albeit, I would have liked to have known why our original addy kept saying it was in use already(?). The best I could figure is that we had originally mined as anonymous and then, after resetting, somehow our addy disappeared and we couldn't enter it again.
I actually don't have any unanswered PM's ATM and I'm also not that super busy.. next time, just pm me when you don't get an answer via email and I check
***** DATE: February 03, 2018, 10:34:47 AM SUBJECT: ZCL Problem TO: ocminer *****
"Hey OCMiner, I am having a problem with me and my wife's Zclassic account. It Says that our ZCL address is already in use. (t1RmDDBokvekGQ8WVst8PHR3UiNxnkd8ByT)
I mined earlier the other day, had 2 reset, & now it won't allow me to enter my addy (maybe because we tried anonymous?). Should we stop mining ZCL altogether on SuprNova or delete our account? It Shows on the dashboard that our shares counted, but we just can't insert our address.
Mark"
P.S. We will send it again through PM....