Quote from: nokati on February 12, 2018, 08:59:10 AM

Quote from: CryptoTeng on February 11, 2018, 10:49:23 AM

Still waiting for an answer.....

Quote from: CryptoTeng on February 08, 2018, 12:45:09 AM

Quote from: Kraken-Septimus on February 07, 2018, 09:20:21 PM

Quote from: CryptoTeng on February 07, 2018, 11:59:01 AM

Still, no answer to the questions.

Again, the questions:
1) How can Kraken justify this criminal behavior? Or in other words. How can Kraken justify this either direct market manipulation, or indirect manipulation by negligence?
2) Why does Kraken not keep to the ToS when it comes to justified refunds?

Additional questions. Seeing that Gil stated that Kraken did (potentially still does) supply erroneous OHLC-data. Why were no steps taken in correcting these errors after they were brought to your attention? (again the note, that there is proof that the "ridiculous pikes" are not caused by erroneous data, but that trades did take place)
BTW, we already expect the following answer regarding the correction of data.Kraken is not responsible for data displayed by third party tools. (LOL) In this case the next question. If not possible to have the data corrected, why are customers not made aware by Kraken about these errors in OHLC data so that they can check whether they are affected by this?

To ALL Kraken clients: Be aware of market manipulation by Kraken (even admitted by their client team)

Btw, our friend is still waiting for an answer. You guys stopped replying to his justified request.

Hi CryptoTeng. Kraken does not participate in market manipulation.

As previously stated, we're investigating the situation laid out in the ticket. We'll be sure to respond to the ticket once we have a solution.

As this issue was first reported spring last year (2017), we just wonder how long this investigation will take. We still did not receive an adequate answer about this issue last year.

As you seem to have forgotten about those requests, we will regularly remind you of this issue in the future until this issue is solved. Then you cannot forget this time. And yes, we will keep on calling it market manipulation, as it it clearly is the case seeing the proof, Gil's answer, the negligence of the so called error (not true according to the screenshots) in the OHCL data, and not warning customers about these irregularities in your markets.

Furthermore, to answer the 2nd question above we do not need to wait for the investigation. This is a very general question on how serious Kraken takes it's customers except for seeing them as milk cows.
So, please stop trying to solve this with management BS bingo, as you have been trying to do for months now.

We are just glad to have stopped trading on your wannabe exchange, better say SCAM, some time ago. As every customer should question the integrity of your markets as you still cannot answer the case after more than week in this particular dude's case, or in our case since almost a year.

whats wrong with OHLC-data? are the charts incorrect?

exactly, and Kraken either cannot or do not want to explain how it is possible. Additionally, according to Kraken this erroneous data was supplied by themselves, see Gil's answer a few pages back. Furthermore, they deny justified refunds and/or compensations when mentioning this to them.