Quote from: bitwala on February 12, 2018, 01:37:32 PM

Quote from: Polivka GmbH on February 12, 2018, 12:25:09 PM

~~~~~~~~~~~~~~~BREAKING NEWS~~~~~~~~~~~~~~~~~~~~~~~~~

Just got notice - Will get the right refund! Yeah!

Hi Polivka,
Happy to hear the issue was solved to your satisfaction.

Best regards,
Robert @Bitwala

Have a similar issue, maybe you can help me somehow, as support doenst read my emails and only send standardized answers which doenst answer my message.

I actually have problems with 2 transactions:

1. Transaction ID: pt83B35D5ozsY5xnz, made on 19.12.17 for 1527.78.
They were confirmed on time within the blockchain but on pending status on the bitwala site.
I told support, who told me that I will receive back 1527.78 Euro in Bitcoin depending on the current Bitcoin rate.
On 13.02.18 I received back +0.13195543 BTC, which were equal to about 980 Euro on this day.
This actually means that I received about 550 Euro less than I send to you. After telling support about this multiple times, support doenst seem to care or to give me any calculation why they would assume 0.1319 BTC on 13.02.18 to be worth nearly 1550 Euro.

Quote from: bitwalaemailsupport

Good afternoon,

Transaction ID: pt83B35D5ozsY5xnz

Initially, you paid for the invoice: 0.099646BTC which at the moment was worth: 1535.42.

We have refunded to you the equivalent of the EUR amount which is worth now 0.13247853 BTC.

Quote from: bitwalaemailsupport

Alis (Bitwala)

20. Feb., 09:41 CET
Good morning,

Transaction ID: pt83B35D5ozsY5xnz

"But 0.1324xx BTC is not nearly to 1500 Euro, instead of on the day you transferred it back to me, it was worth around 980 Euro and today it is worth around 1190 Euro."

-We have written to you in the conversation that our refunds are performed following the current EUR/BTC exchange rate at the time of refund. We use the EUR amount to refund your BTC transaction and this can lead to users receiving more or less BTC, but the same equivalent in EUR. Therefore today is worth 1190 Euro and we are not responsible for the BTC volatility and we can't control its price.

Again, I reiceived not the equivalent amount in EURO but more than 30% or about 550 Euro less.

Second Transaction: Transaction ID: hafoLituDCshGqFAg

For 1380.11 Euro on 21.12.2018, the same problem like with the other transaction, got confirmed on time on the Blockchain.
But when asking for a refund, Bitwala staetes for not having received any bitcoin, even when I send them the link to the Blockchain:

Quote from: bitwalaemailsupport

It seems that this transaction didn't confirm on the blockchain so it was discarded by the bitcoin network, meaning we are unable to proceed with a refund. The funds should return to your wallet within 30 days. If they have not returned within 30 days, then they should contact the wallet provider.

After I received this message multiple times as answer to my blockchain link, I actually today received the answer that this will be forwarded:

Quote from: bitwalaemailsupport

-Regarding the transaction hafoLituDCshGqFAg we have opened a 2nd investigation with BitPay and we will write to you as soon as we receive an answer from them.

All in all I had cashed in btc worth about 6000 euro to my bitwala card. After the card programm shut down, I received back only 980 Euro in btc till the current moment.
Reason:
1 Transaction for 1500 euro was paid back with 980 euro about a week ago after more than a month
Another transaction for nearly 1500 euro was denied by bitwala even if i gave them the blockchain link
3000 Euro which were confirmed on my card couldnt be returned as they were the other 2 transactions pending. Now the support deleted the 2 transactions pending but I did not receive any answer from the mychoicesupport anymore as well as the bitwala support seems like they are playing a slow game trying to not have to send all the money back, sorry for the assumption but denying actuall bitcoin rates as well as blockchain confirmations is not very serious for me.

So acutally I just want to get the money back I sent to you about 2 month ago.