Quote from: alyssa85 on February 12, 2018, 01:51:06 PM

Quote from: spark77 on February 12, 2018, 10:55:30 AM

waiting for 3 months . . .

last reply from them on January 03, 2018:
Due to an unprecedented amount of growth in a relatively short amount of time we're experiencing a longer than usual wait time responding to and resolving your requests. This wait time has also increased the number of duplicate tickets entered on the same issues, further slowing down our agents ability to get to your request in a timely manner. We apologize greatly for the wait and we are actively training new personnel and streamlining our support system to better handle the demand.
You are receiving this update as we've identified your ticket as having not received the care and attention typically seen from Bittrex Support. We are grateful for your support and understanding as we work to improve our process and respond to requests.
** WE ASK THAT IF YOUR ISSUE HAS NOT ALREADY BEEN SOLVED THAT YOU REPLY TO THIS EMAIL OR UPDATE YOUR TICKET AT https://bittrex.zendesk.com
If your issue has been solved you do not have to do anything. We will send you a reminder in a few days and if we do not hear back from you we will close this ticket for you.
We understand that waiting can be frustrating and we appreciate your patience and understanding while we scale our support team to handle the increased demand.

Best Regards,

Bittrex Support Team @ Bittrex

So basically if people don't update their tickets, they will get cancelled?

I had that, you have to read all the information back and confirm its an ongoing issue. Its a way to clear out the duplicate tickets that build up in their system, call it priority checking. Its preferable to them wasting time on anything that might have already been solved I guess. If they only have limited resources, they've automated part of the process to try and get the queue refined.

Theres alot of accounts with casual owners and some that need far more urgent solutions. I dont have a great reliance on Bittrex, I would advise crypto users to spread their use to a number of different solutions never just one exchange anyway. But I got similar and the ticket was eventually resolved after confirmation.

Crypto is best used in a distributed way, thats the backbone of its strength and continuation I think. Regardless of the brand its best to split up any dependency on centralised sites.