Quote from: nelisky on June 29, 2011, 03:21:52 PM

Quote from: MtGox_Adam on June 29, 2011, 03:07:31 PM

This means more than you know. "Pulling out of this intact" is fantastic, considering what was at risk... at this point the silence is deafening for most users. To be candid, the risk of losing customers due to extremely-less-than-satisfactory customer service is equally as damaging as the hack and leak that has happened.

There was money involved, and those that had money at stake where obviously the loudest. There was an opportunity to kick competition while on the ground, those that have stakes at competing exchanges where the most negative. Then there are the trolls...

My point is that many of the negative remarks on your behavior during the peak of the crisis are somewhat too biased, and when someone is happy or has no stakes on the issue that person tends to stay quiet. I forced myself to make a few positive posts because I felt like you were handling all in a very good way, if a little too silent (which is understandable, but people panic very easily).

All in all I think the hardcore customers are all still there, and if we look at the volumes of trading, mtgox is still way up there in comparison. Major cookie points to all of you for surviving this and not alienating everyone in the process

No excuses, our communication has been lacking. We've been wanting to centralize it on the Mt.Gox website, and were semi-successful in doing so during the hack ... (at least in comparison with what communications were going out prior to the hack) but we're not here to pat ourselves on the back. Thanks for the level headed take on the situation.