Keyur,
I recently opened an account at Camp BX and am NOT satisfied with the customer support!
#1: I sent in account verification docs via e-mail on 5/5/13. No response on that yet.
#2: I deposited via Dwolla on 5/10 and was credited a few hours later. Made a SECOND Dwolla deposit on 5/11 (Saturday), Dwolla transaction ID # is 2940825. Here it is Tuesday (afternoon in Atlanta) and still no credit for that deposit. I opened a trouble ticket on that problem last evening - nothing on that yet.
Do you really think this is an adequate level of service?? All my interactions with Mt. Gox were handled within a short period of time (a couple of hours).
Once this is corrected, I'm seriously thinking I should transfer all my funds to Mt. Gox, where TIMELY customer service IS AVAILABLE.
I have a similar issue, attempted to resolve it the same way, now I'm being completely ignored. Guess I'm just hallucinating all this and so was this guy. Extremely interesting how this "issue" of "customer service response" is continuing to rear its ugly head with Keyur. Yet he remains silent. I remember when I was growing up how badly people used to beat up people like Keyur for this type of thing. Maybe that needs to come back because it gets faster justice? I can see why back in the day that happened because waiting for the authorities is sometimes taxing on the patience of already trying to fix the situation before involving them.