Quote from: Freewallet on February 14, 2018, 01:08:42 PM

Quote from: sebolcat on February 10, 2018, 03:53:53 PM

Dear friends,

Please help my problem with STEEM,

User dc02ccc6

I was very frustrated about a large amount of STEEM was stuck for such a long time of transferring from BITTREX to FREEWALLET. It was on a bad day of blooded bath on cryptomarket and I am indeed a newbie.

I tried to transfer all of my coin, 790 STEEM, from BITTREX to a wallet to store it somewhere safe. I decided quickly to send those to my new created FREEWALLET on 20-Jan-2018 and it has never appeared.

Despite the large a mount of emails discussing with Freewallet team regarding when I could retrieve the coins, there has been no progress so far. Would community can help me to get my coin back by some ways? Those coins are all that I have in this cryptomarket and its worth is very much to me.

I found another similar thread here: https://bitcointalk.org/index.php?topic=2543221.0, but it seemed there some mistakes on the user side. However, in my case, I am definitely sure that all transaction information is correct.

TXID: https://steemd.com/tx/e98b8881f0e627fa38b106dd7cc836a6eae99d6e

Any help and advice are much appreciated!

sebolcat, as a wallet service provider, we're working with multiple blockchains. Sometimes there are network issues and instabilities; in order to protect our users from any potential threats in such situations, we perform maintenance on our wallets. Blockchains aren't static, and we're updating our wallets regularly. As soon as the Steem blockchain stabilizes, and we complete the maintenance, your transaction will be posted and available in your balance. Apologies for the inconvenience!

Your team always gives me sweet words and asks me for patient, but if you are really good service provider, you should not just promise your customers that "YOUR COINS WILL BE SUBMITTED TO YOUR ACCOUNT SOON" and in fact, A MONTH LATER THERE IS NOTHING.