Quote from: Xialla on August 28, 2013, 03:56:48 PM

Quote from: ProfMac on August 28, 2013, 03:44:23 PM

Quote from: Xialla on August 28, 2013, 02:59:05 PM

Quote from: cimpex on August 28, 2013, 02:54:24 PM

For your information:
"All sales are final" is against European Law, even in Switzerland! This is NO B2B sale!
The good thing here: There is a law enforcement treaty between EU and Switzerland.

BTW: I asked Mr. Anselmi before your "production" status message applied. He asked me if I would change my mind when he offers me an "twince an avalon bitfury upgrade" and gave me time for the decision + I won't loose my right for refund. I decided for refund 1 week ago and I still got no confirmation.

http://europa.eu/youreurope/citizens/shopping/shopping-abroad/returning-unwanted-goods/index_en.htm

Code:

This seven-day cooling off period begins on the day when you receive your purchase.

You can choose to cancel your order for any reason within this timeframe even if you simply changed your mind.

The seller must give you a refund within 30 days. This refund must include any shipping charges you paid when you made your purchase.

I know that Switzerland is not in EU, but I expect very similar conditions here.

I am used to "custom orders" being "non-refundable" as a standard of business in Texas. The consumer protections of commodity items does not apply. Is that situation different in Switzerland?

yes, because there is not "custom order" between Swiss and the rest of EU, because both are part of Schengen. http://en.wikipedia.org/wiki/Schengen_Area

I'm pretty sure, that link mentioned above is valid at least for EU based customers. as already mentioned, it is not B2B sales and standart customer rules are applied here.

ProfMac is wright, I already described it. -> There is a difference with on customers demand made products.
"custom order" has nothing to do with the "customs" at the border. Cheesy