Quote from: CryptoTeng on February 12, 2018, 09:41:46 AM

exactly, and Kraken either cannot or do not want to explain how it is possible. Additionally, according to Kraken this erroneous data was supplied by themselves, see Gil's answer a few pages back. Furthermore, they deny justified refunds and/or compensations when mentioning this to them.

It looks like Gil had gotten to the bottom of this and it was in fact a misprint. Thanks for reaching out.

Quote from: bribed on February 12, 2018, 11:09:10 AM

Hello there, I have a huge problem. I tried to log into my account on Kraken as usual, but the site denied my login data, telling me that my password was incorrect. It definitely was not, as I logged in to the account just a few days before it didnt accept the same login data anymore. I am desperately in need of access to my account and to the funds on it, but I fail to log in for several weeks now. I have opened a ticket right away (ticket opened on 25.1.2018) but so far I didnt get any reply. Today I tried to sign in again, and now the site shows "Account temporarily disabled". I didnt do anything different than I always did when signing into my kraken account, but now its locked. There is no reason for this and I am really disappointed. I hope that you can help me here to get my support ticket processed faster, as I cannot wait much longer for the support to answer my query.

FYI: my account is verfied on tier 3.

Hi bribed. I'm sorry to hear that you're unable to log into your account. Could you please escalate your ticket using this form? Thanks for your patience.

Quote from: jondigo on February 12, 2018, 05:58:02 PM

Anybody knows if it's possible to put a BEEP / Notification on Kraken's Beta Trading desk?

Having to look every few minutes to see if orders have been fulfilled is a big time waster. Yesterday I had one close and could not see it until 20 minutes later as I was doing other stuff.

PS: Same applys to their Cryptowatch... and I also use Tradingview but they don't have Kraken's chart... so it's always quite off.

Hi jondigo. If you have a tab opened in the background you should get a fill notification. Cryptowatch subscribers would get SMS fill notifications if that feature is turned on.

Quote from: dekana on February 12, 2018, 06:05:00 PM

Anybody else been waiting longer than they expected for their USD wire to be credited?

Hi dekana. If you're still waiting on you USD I'd suggest opening a ticket url=https://support.kraken.com/hc/en-us/requests/new]here[/url] and escalating that ticket using this form. Thanks for your patience.

Quote from: Cryptotreasury on February 12, 2018, 06:48:45 PM

@ KRAKEN SEPTIMUS

Hi thanks for responding to my previous message. I understand you guys are busy, please can you estimate a timeframe for me to get a response. It doesn't have to be dead on but at least a ballpark figure??

Case Number: 759020

Cheers,

Cryptotreasury

Hi Cryptotreasury. I see that this issue has been resolved. If you need anything else please reach out again.

Quote from: Krister-- on February 14, 2018, 08:10:04 PM

Quote from: Krister-- on February 14, 2018, 07:16:54 PM

I am trying to withdraw ethereum but is only getting the error message: "service unavailable" when pressing the withdraw button.

Do anybody know when this will be solved?

It seems to be working now.

Hi Krister--. I'm glad to hear that this is already resolved. Please let us know if you need anything else!