Quote from: joe on December 15, 2010, 06:51:48 AM

There are serious communication issues that will likely cause someone to lose money again.

I fail to see how you lost money. After reviewing your order I see that your domain was registered and running within hours of your Bitcoin payment to us.

Your complaint is about a change to your existing service. A request that never reached us.

Quote from: joe on December 15, 2010, 06:51:48 AM

Yes, you did. Since you presumably run your own mail server, there is not even a mechanism by which an email could possibly be dropped en route.

You can verify that it was delivered to me successfully? You can verify that my eyes actually saw the email? Are you telling me that everything always works as expected?

Quote from: joe on December 15, 2010, 06:51:48 AM

The PMs themselves work. You found my PM yesterday and sent me a reply.

That was only after we received an email from nanamo gold telling us about this thread. How did his email reach us? Was it magic?

Quote from: joe on December 15, 2010, 06:51:48 AM

I venture to suggest that the lack of PM notifications to your email is related to the main problem of not receiving emails from customers.

That's a bold assumption. How did we get an email from nanaimo gold then? Why does the forum PM notification not work to our new email address as well?

For the time being, I have set a signature telling people to just email us. I've also blocked all PMs.

Quote from: joe on December 15, 2010, 06:51:48 AM

Please avoid posts like this by preventing the same mistakes from happening multiple times with multiple customers. When this happened before nothing was done to correct the problem except blame the customer and everyone else, as you are doing again here.

The previous complaint was about an order that was placed during the weekend. We are a 9-5 business that keeps real hours. Everything here is done by hand. Re-read the old thread again.

Quote from: joe on December 15, 2010, 06:51:48 AM

If we are to believe your claim that you were not receiving emails, it would have been appropriate for you to investigate the configuration of your mail server then, to find out why.

Re-read my post from yesterday and you'll have your answer.

Hugo