Quote from: iamwillard on February 15, 2018, 03:39:30 AM

Quote from: iamwillard on February 10, 2018, 08:36:17 PM

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Quote from: iamwillard on February 08, 2018, 10:43:04 PM

I ordered and received 2 Moonlander 2s from asicpuppy. One of them works fine but the other seems to be dead on arrival. No matter how I connect it to my pc, the miner software will not detect the device. I reached out to asicpuppy support but haven't received any response. Anyone else have experiences with asicpuppy's support that can help? Thanks!

Does it show up at all under your device manager? Does the yellow or red led flash at all when you start up bfgminer?

It does show up under device manager. The D2 led stays on and no other led flashes when bfgminer is on.

This is frustrating, I have not received any response from ASICpuppy and I still have a defective unit. I've sent numerous support emails and none of them have been replied to. Has anyone had any luck contacting ASICpuppy? Is there any way else besides their support email?

Some further observations. When I start bfgminer, the D2 led stays on and D1 led blinks once. The component at L1 seems to have separated from it's base. I can press on it and it will move down slightly. I can see a slight gap when looking from the side.