Quote from: Exmo on February 15, 2018, 03:03:36 PM

Quote from: CaNDYMaNa on February 13, 2018, 01:45:46 PM

Well Guys EXMO made me register and be proactive in the bitcointalk forums,

Let me share my experience with EXMO so far.
I have registered November 2017 and got verified on the platform for less than 2 weeks using the Live Chat option, that was available before and everything was happening very fast. Support was proactive and gave all details.
During Decemeber when prices went to the sky EXMO user bas increased from 40K daily to 120K daily. They were not prepared with that scale of ppl.
Then on 27-nth December one of their Specialists (CEO) was kidnapped from their office in Ukraine.
Ever since the kidnapping its been a HELL on EXMO platform i suppose this is because they are under investigation, every transaction has to be manually approved deposit or withdraw and guess what not by EXMO alone i suppose police is involved aswell and as we all know Police is slow everywhere in the world.

So for my experience, I exchanged a few Moneros and withdrew them using SEPA Euro through MoneyPolo i recieved my money ( 250 euro ) the next day i saw the message "PAID" in my finance dashboard on exmo.
Then on 13.01.2018 i made a new exchange but this time using ZEC, i then withdrew (2060 EURO ) using same method but this time the SEPA transaction went through Crypto Capital, then a few days later i recieved "PAID" and thats it since then nothing has come to my bank account nor is support answering my mails. I believe the issues is with Crypto Capital so i Contacted them they aswered they can cancel my transaction but since the account is not mine on crypto capital while it is EXMO's account their are going to refund how will they know its my money ? So now, one month later still no answer form support i really hope they will atleast refund my account so i can use my money and figure how to get my money out.

So untill now my opinion is -> DON'T USE EXMO untill they fix issues.

Good thing is there is improvements slow but some.

Hi There,

What is your ticket number?

Thank you

Hello my ticket is #377601, I would really appreciate your help in resolving this issue.