Quote from: dunfida on February 15, 2018, 09:30:31 PM

Quote from: Rhinoboy11 on February 15, 2018, 08:57:51 PM

Has anyone else sent ever Ethereum to wrong coin wallet by mistake?
I did that and since December i have opened tones of tickets which do unanswered.
About 3 weeks ago they asked me for txn which i sent and i told they would urgently help me recover my 300$ Ethereum sent to EBTC wallet instead of the Ether wallet address in the exchange

What month are we now? We are already on mid February and seeing your are complaining sincec December,what a poor support system they do have. I have tried out Hitbtc on selling out some of my tokens i havent experience any problems this is why i didnt tried out on how they do resolve issues.For now you are still lucky that they do response even though it is too long but yet you do have still chance to get those funds. For now you would need to hear out on whats their feedback about that.If they would refund or not.

I had tried it once too and i can i had no problem at all but i guess i didn't experienced what you are experiencing right now. They really have a poor support due to a lot of new accounts registering to them and i guess they can't take all the complaints and tickets that keep sending on to them, im hoping your case will be answered soon.