Dear @Fabricus,
I'm truly sorry to hear your bad experience with us, I understand your frustration.
You were correct, there were an error within our Monero daemon and the money showed up by now.
I personally checked as some other customer complained about the same issue, please accept our most sincere apologies and forgive our support as he wasn't able to fully validate.
I've now added the funds to your account and some more as compensation.
Sorry again.
EDIT: We can also issue you a full refund to your wallet as per our ToS (minus the miner fee)
Thanks for getting back to me and for the apology. I'm glad the matter was solved even though it doesn't change the fact that your customer support considered turned me down without even looking at my evidence (screenshots) and basically considered me being a liar. That's not very professional and I hope you'll improve other time (I know there are many scammers in the place but usually when a customer is complaining about a bug and is willing to both send some evidence AND pay again this is no scammer behaviour so give him/her a shot ;-)).