I can confirm one of the three refunds i asked for till now came in.

Quote from: BitSyncom on September 01, 2013, 12:01:05 AM

Quote from: SebastianJu on August 31, 2013, 11:25:26 PM

By the way... the refund form is an invitation for scammers. Before i had read the avalon news i already had confirmation emails asking for confirmation to refund 2 of our batches to another persons Address. I have to clear this tomorrow, of course i didnt fall for this but i hope no one other does in the heat. The batch 3 miner form was better i think.

well, phishing/requests have been coming in for a long time now, but this is why I sent out a email to all the orders owners emails address to confirm the refund is indeed happening, or not.

Quote from: SebastianJu on August 31, 2013, 10:39:35 PM

The form says: "The order has to be made before june 15ths" So only when a batch was ordered after that date it cant be refunded yet. Luckily after the form was changed from 1st to 15ths we can refund 50000 of our 56000 chips.

Quote from: bigbeninlondon on August 30, 2013, 09:28:20 PM

Quote from: SebastianJu on August 30, 2013, 09:14:35 PM

Man, im tired to defend myself to people that doesnt even bother if their claims are true.

I wonder if this is exactly how Bitsyncom feels. Don't mean to kick the hornet's nest, but there's a lot of speculation and accusation going on in this thread and others that is generally baseless as hell. The only two gripes we REALLY have are that the chips weren't delivered on time and Yifu has been very begrudging with information on his side. All this talk about reselling chips and making insane profits and mining with CHIPS that have to be SODERED ONTO A BOARD before they work is just that; talk. Can we please maintain a level head in all of this? Yifu has already stated he's looking into refunds. That's an acknowledgement that shit went wrong and an attempt to rectify the situation. Can all the crazy people take a break for a little while so the grownups can sort shit out please?

The thing is how Yifu handled this. First no support. I found it ok that he gives no technical support but that he stops communicating on business relationship communication at all was real stress.

Then he came up with the excuse that 20 batches are in customs since 2 weeks. But the batches were due since 5 weeks already and 20 batches are nothing. We know he ordered all batches after 5 weeks, so he knew it will take 4-5 weeks to create and get the chips. Sounds ok since he created chips before.

Then we see images of many chips. Why should they exist if there are no miners to create yet? And they exist at a time matching when our chips should be ready in an amount that could match the ordered batches? Random? And why does chinese resellers can deliver since yifu cant? If he couldnt produce so many chips he had to stop selling them.

Because of no communication someone tried to personally ask and visited the parents of an employee. Yifu was so scared that he had to stop work and start creating security? Someone mentioned he now has bodyguards. So the fact he did not communicate, no support and not even announcements lead to customers search him and the solution is to protect against his customers?

Im sick of thinking of all the errors he made. And yes, the biggest error is his communication. He denied to me to hire a support person because the team is small and will remain small. That was it for him. Is this how a business person should decide?

We dont know what happened, true. But if its not his fault then it would be so very easy to describe everything that happened and that wasnt in his might to change. But he doesnt. Im not sure what problem he has but the stress and work he put on me... i cant forget. I wont order anything from him again.

Rest of the stuff you said, I agree. We are a team of 4 people ( it'll stay that way for reasons I'll not get into for the time being.) and we will learn and grow as a team, I have no problem admitting to issue and mistakes. The only got I really got to comment on is the chinese reseller chip thing you mentioned that keeps coming up over and over. As far as I understand it, some one ordered ~2k chips from somebody in china, then a whole shit storm starts on how we have been selling chips to resellers and delaying everyone else, this simply is not true. I said before(and been ignored.) more than 50% of the chip orders originates from china. We've shipped out chips, a few hundred thousand a best so far. there is simply no resellers with volume. People keep asking for evidence on how we have NOT "sell-out" to these resellers, but where is the evidence on the fact they have chips?

Anyhow, If people think I'm trying to screw the people who ordered from 15th to the 22th of June that is just silly, and false in their assumption. Here's the new deal,

The form will extend to orders made before the 22nd, which is exatly 10 weeks. and every order after, on the date it is suppose to ship, we'll send out a email asking if a refund is desired.

While I have no problems issue refunds, compensating for delay and such, I got no patience for people complaining when their orders are not late. Not too surprisingly, the people complaining the loudest are people whose order are not late yet(so more people refund and they can get their chips earlier maybe?), and people who have no orders(standard trolls of bitcointalk).

Most people who have chip orders are much more understanding to the situation, whom are either taking refunds, or working out some sort of compensation model.

Yifu i really really appreciate you communicating...

I wished it could happen before then so many things wouldnt have happened and no pile of tickets would have collected that look like its not possible to work up.

I didnt answer to the refundemail because i didnt want to risk that you only check IF i answer and not what i write and send the refund to the wrong address.

So the pictures of chips were chips for the old miners. Might be i guess. But what i still dont understand is why the chips were so delayed. I believe you collected chip orders for 5 weeks and then ordered all at tsmc. So it probably should take 4-5 weeks to produce and receive it. But obviously that didnt work. Care to explain why? I mean it wasnt your first time ordering chips.