Well def there is something since you are the only one complaining. I am sure you are missing some pointers. As jamzzz mentioned get into telegram or even just wait here the team always responds.
Why is it instead of asking for help like a sane person in any of the normal chats the first thing people do when they have a issue is start screaming scam lol, like literally just go on telegram, or ask politely and your pretty much gauranteed to get an answer form someone from the team. I mean coming on and being all upset and direspectful and yelling scam because of what might just be a glitch is silly, theirs no need for that.