Quote from: jjrundy on February 19, 2018, 10:55:27 PM

Quote from: ACR Rep on February 19, 2018, 09:15:03 PM

Quote from: jjrundy on February 19, 2018, 08:17:27 PM

Quote from: ACR Rep on February 19, 2018, 07:31:40 PM

Thank you very much for the screenshot. I'm really sorry about this whole situation, I forwarded the information to the IT department. Let me ask you something: By any chance are you using a Table Mod or a HUD? If so, please try to disable it and then open the poker application to see if it works. Sometimes this type of programs could block the application of making some updates.

Also, please provide me the following information:

OS (operation system):

Browser (the one you always use):

Protection Software (which antivirus you have):

I use Windows 10
Antivirus is provided by Windows defender
And I always use Google chrome (not sure why you need this)

I also use no add on of any type. Just the bare minimum software as provided.

Thank you very much, the IT is checking it. Soon as they send me an update I will let you know here. I totally appreciate your patience!

Not a problem, I totally appreciate you putting in time and effort to find a solution.

also more specifically

i have windows 10 home edition
version: 1607
build: 14393.2068

It's a big pleasure to assist you! Recently the IT department did another update, now the client should work as normal for the ones who had issues. Let me know if you still have issues.