Quote from: Theb on February 22, 2018, 12:34:10 PM

Quote from: milewilda on February 20, 2018, 09:34:39 PM

Quote from: dude0001 on February 20, 2018, 08:38:26 PM

Quote from: FortuneJack on February 19, 2018, 01:02:18 PM

Quote from: oHnK on February 19, 2018, 06:49:14 AM

Hi David, I thought I let you know this

https://bitcointalk.org/index.php?topic=2975845.0

Not sure if it is legit or not but you should take a look

Thanks oHnK,

I have seen topic and already solved an issue will quote my response in that thread here as well because the issue is becoming serious.

Quote from: FortuneJack on February 19, 2018, 12:58:48 PM

Hi Dear Player,

I am here to give you updates on your case. As already checked with our fraud control department, you have been accepted for a withdrawal and have funds reached your account. Your request has been checked and this is standard procedure in every online casino ever existed on this planet or digital reality. Because of the weekend, this took a little more time than usual, which is 2 days.

FortuneJack has been a victim of serious attacks on digital reputation recently, we have had several cases against us that by industry standards make absolutely no sense and are creating buzz during weekends when most of the managerial staff has day-offs and fast reactions are harder than usual. All of those cases were started by users just registered on BTC TALK, fortunejack has been one of the oldest members of this community and our signature campaign I think is actually longest running one here. We are seriously concerned about this issues and are working on policy or guideline to somehow deal with issues in-house firstly. I want to ask old BTC talkers and also administration to make some steps as well, maybe reviewing this kind of topics before going public is an idea as well. This damages our digital reputation, SEO and smells really fishy sometimes.

Cheers.

After being on the receiving end of delayed withdrawal I think I can add some insight. Most staff should be active during your busiest time. The weekend? Withdrawals should be processed 90%+ less than 3 hours 99%+ less than 24 hours. If you have been around 5 years you should have a process that is optimal for security and keeping the high valued customers playing. I only read about the 99 LTC guy but I'm sure there are others that won't be coming back. good luck.

Wont you consider that staff/support are just humans too? They do need to have a break when it comes to weekends which i would say we should put into consideration.FJ might have some flaws or issues of delays but for a various reason.They are here for quiet sometime and they have prove out that their service is one of the best but cant really avoid that there should really some changes regarding into its withdrawal matters since people are already complaining mostly about this.

Whether you like the reason or not it is why your withdrawal got delayed and David is being honest about it. Fraud Assessment is pretty standard procedure in FortuneJack for withdrawals with a big number or something is fishy with your winnings. You should also be thankful as David is only a campaign manager but he is here solving issues which are created by lowly ranked members of Bitcointalk, they are damaging the good reputation of the site.

Theres no doubt on that which David do really do his best on hearing out peoples issues and following it up to be resolved and as a community manager this is really a challenge for him. Fraud assessment team should really have some changes when it comes on verifying large amounts of withdrawals.We do understand each gambling site do really face issues the only thing matters that as long it is being resolved.