Quote from: DomainMagnate on February 22, 2018, 09:42:05 AM

Quote from: CryptoTeng on February 22, 2018, 08:39:09 AM

Quote from: DomainMagnate on February 22, 2018, 08:31:55 AM

Anyone managed to get any support on Kraken in past month, are they still in business? I have funds stuck/stolen there. Deposited, added to the account, but can't use to trade or withdraw, it just gives a "null" error. Opened a bunch of tickets, escalated them, no response.

You only get support when your issue is easily solved and does not give to much bad PR. However, if you have an issue which they dont like (i.e. look at the problem of market manipulation), then they just start to ignore you. An issue which they do not like in particular is when Kraken would have to pay refunds/compensations for their errors. At first, they will try to keep you happy by giving you some Kraken fee credits, but there will be no real compensation.

Even though one has to accept Krakens ToS it does not mean that Kraken will keep to its own rules.

Best advise, stay away from these SCAMs

it's not even something like that, simply some bug in their system. $25k just stuck in limbo and no way to get any contact or support.

The only reason to ignore all these tickets is if they are planning to go out of business soon? Is there any other indication that Kraken might be closing soon?

If they are planning to leave, then they surely would not promote that they are planning to leave. That would be counterproductive for their SCAM.

About your bug.....it is just that these "money in limbo" bugs occur on a very regular basis. Just think about that. And a few more days to work with $25k can be lucrative. Especially if it is not your own money.