matann3333, you transferred your POWR tokens before the support for them has been enabled. What matters is when you submitted your support request, not how many times you wrote about your issue. There are dozens of ICOs coming up every month, and although we inform our users about the limited amount of tokens we currently support, many people participate in token sales anyway. That's why there are a lot of requests to add this or that token, which are completed in the order they were received. Apologies for the delay!