Quote from: BFL-Engineer on September 05, 2013, 01:25:59 AM

Quote from: k9quaint on September 05, 2013, 01:21:37 AM

Quote from: BFL-Engineer on September 05, 2013, 01:14:38 AM

I must add two small notes:

1) The true number of employees involved in the process are at least several thousand. You must include all the employees that are involved in FedEx for example (or any other carrier we use to ship different components around), to employees in all the companies in the supply chain, PCB and assembly divisions, Wafer Foundry, etc ... The list goes on and on.

2) The sensitivity in our situation comes from the fact that initial delays were incurred. Long story short, at best we could have added 2 months error margin to the initial timeline given to us (which we did). In order to know what the exact delay is going to be (in any project), you need to know the future. We would've purchased a crystal-ball to let us know in advance.. but the company that makes crystal-balls just went out of business...

Regards,
Nasser

I am sorry to have to correct you, but at best you could have added a 10 month error margin. Then you would be shipping on time, instead of very very late.
Other companies manage to use FedEx without being 10 months late. They also manage to make PCBs without being 10 months late. Indeed the list goes on and on.

Even at this late juncture, you are still pushing your own failures off onto other companies. If you can't manage to ship things via FedEx, you probably shouldn't be selling things over the internet.

We could have added 10 years of error margin as well. But to know the exact number, you need to know the future.

Regards,
Nasser

P.S. The FedEx example was used to demonstrate how little logistic elements can affect an active production line, it was not related to the initial delay in any way.

We do appreciate your effort in making things clear for those who may not know the process. However the customer now is wanting to know how much longer, and if the delay's become unacceptable. Then once again have the option to get a refund and put their bets on another horse.

Or if they can't then the best form of compensation is to increase the amount of sold hashrate to appease the loss of return for the delay to those whose orders have yet to be fulfilled. Perhaps a % of the purchased mining speed given gratis for the next gen item or something along those lines.

This strategy seems to have helped with other manufacturers and may help reduce existing customers from running for the exits.

It is just a suggestion, as some have expressed their disappointment of not having the ability to make a truly informed decision as to your projects particular circumstance.

Edit:

FYI
Bitfury NA Megabigpower

Order ID: 47
Date Ordered: 08/07/2013
Date Shipped: 09/04/2013

Your order has been updated to the following status:
Shipped